Social media community Manager

My client is looking for a Community manager to help manage their Social media tools; this will include copy writing, creative planning, and internal engagement with various marketing, communications and customer services teams.

Job role

To manage and develop my clients social media function.

Manage the day‐today running of the website from the questions and answering process through to content creation and the site’s involvement in marketing campaigns.

To maintain and develop our relationship with digital agency

To provide strategic input in the development of social activity

Principal Relationships

Being the voice on the Facebook page, responding to any contact, interacting with the fans and writing proactive status updates for the page.

Working with the digital advertising agency to ensure creative and engaging content for the Facebook page is produced.

Providing tracking and insights on the Facebook page and producing reports when needed.

Managing the day‐to‐day questions and answers process for the website and ensuring all questions are answered in the agreed timeline and all comments are moderated. Building relationships with the clients subject matter experts is key to ensuring a smooth running website.

To moderate and control the YouTube channel, ensuring all comments are moderated, content (videos, skins etc) are up‐to‐date with each campaign.


Management of internal and external relationships.

Dealing with a wide range of people from a junior to a senior manager level.

This roll will involve close working with the Digital Asset Manager to ensure delivery and inputs on social media objectives are achieved.

Working with and developing relationships with the digital agency critical to the success of this role. You will also work with (when needed) the incumbent agencies (Media agency, Promotions agency and PR agency).

Knowledge and experience

Relevant industry experience ideally gained through a combination of client and agency experience. (Candidates will be considered with either client or agency experience.)

Proven track record in managing social media channels.

Experience of community management and social media monitoring, communications or PR, marketing practices and reputation management.

Excellent communication and copy writing skills (the ability to present complex subjects in understandable language for the general public).

Creative copy writing experience an advantage.

Knowledge of digital marketing trends.

A good understanding of Facebook advertising.

Experience of being the voice of a global brand an advantage.

Experience of using social CMS tools.

Location: London


Email: [email protected]

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