Technical Support - Service Desk (2 vacancies)
• At least 3-5 years experience in Remote (on the phone) Technical Support field.
• Should have good knowledge on Windows XP, Microsoft Office Suite.
• Sound knowledge on basics of networking and understanding of LAN/WAN technology
• Should have good knowledge and exposure working on Windows platform, Active Directory, Computer Management and Citrix Platform.
• Work exposure on Virtualized platform like VMWare, Citrix etc will be an added advantage.
• Should be a good team player
• Good communication skills are a must.
• Fluent in at least one of the following Asian Languages: Mandarin (Oral as well as written would be a plus)
• Native speakers or localized locations would be an advantage.
• Flexibility to work during different day shifts. (No grave yard shifts or Weekends. Rarely Saturday/Sunday on need basis for special projects)
• Below are few preferred exposure domains :
> Financial Services sector as customer base
> Multi Culture and Global environment
> Customer base in Singapore as well as other Asian cities.
• To handle Customer’s query or problem over phone
• Take ownership of all the calls coming into Service Desk
• Periodically updating calls/customer on status
• Provide timely resolution and effective documentation
• Proactive and logical thinking in resolving problems
• Make judgment as to when the problem has to be escalated to Client Services Management and should follow-up on the calls to ensure that the user is updated and close it once the solution to provided
• Ability to work independently, analyze and make decisions with minimal supervision
• Good Interpersonal communication skills to :
> handle High-touch clients and situations.
> form good rapport and long term relationships with business users
Location: Hong Kong
Email: [email protected]